Safety First
Crypto should be fun, not frightening. Too many people lose their savings to scams, fake support and wallet drainers, and almost all of it is avoidable once you know the patterns. This update is about keeping everyone safe, whether it's your first week in crypto or your fifth year. Verify, don't trust.
PostedNever share your recovery phraseNot with support, not with a team, not with anyone.
Read before you signYour wallet shows what you approve. Reject anything unclear.
Check links on VirusTotalPaste it in, press Reanalyze, look before you click.
Verify, don't trustThe Polkadot way, and the $WUD way.
A safety guide for everyone
The new Crypto Safety guide explains everything in plain English: why your recovery phrase must never leave your hands, the difference between connecting, signing and approving, how wallet drainers trick people, and what to do if something goes wrong. It also shows how to check any link with VirusTotal before you open it, a habit worth building for every site you use with a wallet.
Terms you can actually read
Our terms now have a section called Wallets, signatures and staying safe. It covers what connecting a wallet really does, the only two kinds of requests the site ever makes, and exactly what we will never ask you for. No legal fog, just the facts you need before you approve anything.
The rules we hold ourselves to
- We never ask for your recovery phrase, private keys or wallet password. If anyone does, anywhere, they are trying to steal from you.
- Message signatures only prove you own an address. They are free and can't move funds.
- Transactions only happen when you choose an action, and your wallet shows each one before you approve it.
- No open-ended spending permissions. The site never asks for the right to spend your tokens later.
Reporting problems, your way
Every report form now has an optional field for your name and how to reach you, so we can tell you when your issue is fixed. Dr. Gavin Wood on Discord works fine. WUD Universe has its own report window in the lodge, and the $WUD on Base page has one too. The emails we receive contain only what you write. Device details that help us fix bugs stay private with the team.